Why You'll Love Us

We bring decades of creating forward-thinking customer experience strategies, and we know through successful experience how to gain the competitive advantage.

 

ABOUT STEPHANIE

Stephanie started her career in property management in Stow, Ohio while she was attending the University of Akron.  She has held leadership roles in the apartment industry for more than 25 years with experience on-site and at the corporate office in development, leasing, marketing, and operations.  Stephanie has worked with highrise, mixed-use, garden style, lease up, renovation & repositioning, third-party fee management, active adult, affordable, rent control, luxury, and ultra-luxury communities.

 

Stephanie is known for creating exceptional customer experiences in emerging markets with high-value products & services.  She has an award-winning track record in strategic business growth planning and execution.   Stephanie is skilled in developing innovative strategies with a focus on creating outstanding customer service strategies that increase market penetration and generate smart revenue growth.    Stephanie has an analytics-oriented leadership style with a based on a culture that is laser-focused on the customer experience during all stages (pre-sale through post-sale) of the customer lifecycle.

EXPERIENCE

Early Years

Stephanie worked on-site and at the corporate office during 1993-1999 in Ohio and the SF Bay area for large apartment owners, developers, and managers including Lincoln Property Company, AvalonBay Communities, and Alliance Residential. 

 

1999-2015

Stephanie served as Director of Leasing & Operations at The Irvine Company for more than 15 years.  She developed and owned vital sales and marketing strategies at 1221 Ocean in Santa Monica that drove consistent YOY revenue growth and set the national standard for highest average market rents in the region.  Stephanie hired, coached and led a team of 40+ associates that ranked #1 in the Irvine Company apartment portfolio in overall customer satisfaction for ten consecutive years during the annual customer satisfaction survey administered by the independent consulting company, Kingsley  Associates, through personalized, customer-focused services that created outstanding customer loyalty. 

 

2015-2016

After that, Stephanie served as the founding Vice President of Sales, Marketing, and Strategic Partnerships at Parcel Pending (digital package lockers for the apartment industry) during 2015 and 2016 overseeing sales and marketing strategies while also steering key business growth initiatives and strategic partnerships during Parcel Pending's rapid growth.  Stephanie designed, supported, and drove strategic growth initiatives to advance sustainable revenue growth, enhance B2B & B2C customer experiences, streamline processes, enter new markets, upgrade technology offerings, and leverage partnerships across all platforms.  She championed a salesforce.com integration, and automation of manual sales, marketing, and business development processes.

 

2016 - Present

Today Stephanie helps companies develop business growth strategies that focus on creating value through exceptional customer experiences.   Some of her work includes:

 

National multifamily developer and manager:  Evaluated and provided guidance to optimize sales and marketing strategies, maximize revenue growth, streamline operations, deliver personalized services, and create exceptional resident experiences.  

 

National multifamily developer and manager: Developed in-house fully furnished suites programming.  Included competitive market research, creating and sourcing custom furniture packages, technology programming, weekly services, pricing, vendor selection, and contract execution.  Stephanie created sales, marketing, and business development plans including defining the sales process, training plan, and initial rollout plan.

 

Commerical and multifamily developer:  Created concept plans for mixed-use development properties including competitive market research, target audience analysis, and regional and national development trends research.  Reviewed architectural plans for sales and operations functionality and community security.  Provided guidiance on pricing, branding, amenities  & services, unit mix, floor plans, apartment features, sustainability initiatives, parking & vehicle access, smart home/community technology requirements, parking & vehicle access, staffing plan and space requirements.
 

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